Delivery & Return
Delivery
At Hiline Living, every piece is crafted with precision and care and we ensure that the delivery experience reflects the same standard. Once your order is ready, our team coordinates with trusted third-party logistics partners who specialize in handling luxury furniture.
Because we ship from multiple warehouse locations, your order may arrive in separate deliveries depending on product availability and logistics routing. Shipping charges are calculated per shipment and not per order total, based on the dispatch point of each item.
Delivery timelines vary by product type, availability, and your location. To help you plan better, every product page includes estimated lead times. You can also enter your PIN code on the product page to check availability in your area. If we don’t currently deliver to your location, we encourage you to join our mailing list or follow us on social media for future updates.
Deliveries take place Monday through Friday between 9 AM and 7 PM, and in select cities, Saturday deliveries may be available upon request. Please reach out before your order is processed if you’d like to request a Saturday slot. We’ll do our best, but not all requests can be fulfilled.
Before placing an order, please ensure that your items can pass through your entryways, stairwells, or elevators in their original packaging. Dimensions are listed clearly on each product page. If a delivery fails due to restricted access, redelivery charges will apply.
While we can coordinate shipments to freight forwarders if needed, Hiline Living is not liable for any issues that may occur once the shipment is handed over for forwarding.
Shipping Fee & Locations
Shipping charges at Hiline Living are applied per shipment, not per total order. These are calculated as flat rates based on your delivery location and the value of each individual shipment.
If your order includes multiple items with varying dispatch timelines, it may be split into separate shipments. Accordingly, shipping fees will reflect the number of shipments and the specific destinations involved. The final shipping cost will be clearly shown at checkout once all relevant delivery segments are processed.
To check if we currently deliver to your city, simply enter your PIN code on any product page. For reference, the table below outlines a few of the major cities we serve.
Free shipping is available in select cities for shipments with a subtotal of ₹00,000 or more (excluding installation or additional services).
Types of Delivery
We offer three delivery service options: Standard, Room of Choice, and White Glove.
By default, we provide Standard Delivery, but you can choose to upgrade to Room of Choice or White Glove for an additional fee. These charges are applied per shipment, not per order. If your order includes multiple shipments, you can choose which ones to upgrade during checkout.
Standard Service
We will deliver your item(s) to the ground floor, building lobby, or first dry area of your home (like a front porch or garage). For apartments, deliveries requiring elevator or stair access will be left at the building entrance or base of the staircase.
This service does not include unpacking, installation, or disposal of packaging materials.
Once your order is ready to ship, you’ll receive an email confirmation. Either a fixed delivery date will be shared with tracking info, or our delivery partner will contact you to schedule the date and time slot.
Room of Choice
Your item(s) will be delivered to any room of your choice, including transport up to two flights of stairs.
A flat service fee applies depending on your location (starting from ₹3,000). Additional floors may incur an extra charge.
This service does not include installation, removal of packaging, or movement of your existing furniture.
Once your order is ready, our delivery partner will get in touch to confirm a delivery date and time window.
White Glove
This premium delivery service includes:
Delivery to your selected room
Unpacking and complete installation
Removal of all packaging materials
Includes access up to two flights of stairs. Additional floors will incur extra charges.
This service does not include movement or disposal of existing furniture. The White Glove fee starts from ₹5,000 and varies by PIN code.
Our delivery partner will contact you directly to coordinate your delivery schedule once your order is prepared for shipment.
Important Notes:
Please ensure your furniture can fit through all access points (doors, staircases, elevators) in its packaged form. If delivery is unsuccessful due to access limitations, you will be responsible for redelivery fees or return shipping and restocking charges if the order is canceled.
We also recommend preparing the area to avoid any damage to your floors or walls. Our delivery teams are not responsible for any damage caused during access and are not permitted to move existing furniture.
If you’re unsure which delivery option is best for your space or have special requests, feel free to contact us before checkout.
How long do I have to return my item?
Select ready-made items are eligible for return within 14 days of delivery. The product must be unused, in its original packaging, and in resalable condition.
Custom or made-to-order items—including any product where you select the finish, fabric, or upholstery—are not eligible for return. However, such orders can be canceled within 2 business days from the date of purchase.
If you’re unsure whether your item qualifies for return, reach out to our team before placing the order.
How do I return my item?
Smaller items can either be returned in person to our Mumbai showroom or shipped back to us via courier.
Larger furniture pieces will require a scheduled pickup, which must be arranged with our team.
To initiate a return, please contact us at support@hilineliving.com or call +91 98331 85371. We’ll guide you through the next steps and coordinate the return based on your location and item type.
Returns without prior confirmation will not be accepted.
